Web Services FAQs

Setup & Configuration
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Wired/Wireless Network

 * Connect your wired/wireless router
 * 1) With the computer off, and the wireless adapter card plugged into the computer designated for wireless access. Connect the Burlington Telecom Cat 5 Ethernet cable coming from the switch (faceplate on your wall, cable coming through the floor, or directly from switch) to the port often labeled “Internet”, “WAN”, or “WLAN” on the back of the router.
 * Connect your computer(s)
 * 1) Plug in another Cat 5 Ethernet cable directly to any other available port(s) on the back of the router if desiring a wired connection. Connect the other end(s) to the computer(s) directly.
 * 2) Power on the router.
 * 3) Power on the computer(s).

See also: 4 steps to set up your home wireless network

Routers
In order to use the Mac's browser to configure the LinkSys, you need to set the Mac up to connect to the LinkSys Router.
 * Mac/Linksys configuration
 * 1) Open Network Preferences from OS X's System Preferences.
 * 2) Set up a New Location for the configuration. (As opposed to changing your current configuration, so you can go back to it easily if the configuration is malconfigured.) Pick New Location from the pull-down menu next to "Location:" on Network Preferences. (You'll probably have only one existing Location, "Automatic".)
 * 3) In the dialog that appears, Enter a name, such as "LinkSys", for this Location. This name will show up in the Location menu later.
 * 4) Switch the "Location" pull-down to the new "LinkSys" Location (or whatever you named it.)
 * 5) Set the "Show:" pull-down menu to Network Port Configurations in the Network Preference dialog.
 * 6) Make sure the Airport and Built-In Ethernet are both checked (that means they are enabled; if you don't have an Airport card installed, the option won't show up. If you never want to use one of the interfaces shown, you can uncheck it). If you want to still use dial-up, you can check Internal Modem, too.
 * 7) You can click and drag on an item on the list to move it around. The order in which these appear in the list is the order in which the Mac tries to use the interfaces. You can put either Built-In Ethernet or Airport on top (I suggest Airport if you're using one) but you probably want both above the Internal Modem.
 * 8) This determines the order in which your Mac will use the connection. If you list Airport first, then the Mac will use it as long as the Airport is on and has a signal. If you have Ethernet first, then the Mac will use it as long as it has a connection (the catch being, depending on your network settings, the Mac cannot always tell if the Ethernet runs to a working internet connection.) If you have Dial-up on top, the Mac will try to dial the modem rather than use a perfectly good airport or Ethernet connection. I keep my Airport at the top of the list and manually turn airport Off from the menu bar status menu when I dock to the Ethernet cable.
 * 9) Set the "Show:" pull-down to Built-in Ethernet.
 * 10) Select the TCP/IP tab.
 * 11) Set the "Configure:" pull-down menu to "Using DHCP".

Note: If Using DHCP isn't an option on the pull-down, switch to the PPPoE tab and make sure the "Connect using PPPoE" box is not checked.

Continue here if you only need an Ethernet connection.
 * Setting up the OS X Airport interface
 * 1) Set the "Show:" pull-down to Airport.
 * 2) Select the TCP/IP tab.
 * 3) Set the "Configure:" pull-down menu to "Using DHCP".

Using DHCP here means your Mac will obtain its IP address, subnet mask and router address automatically from the LAN DHCP server in the router. Once the Mac connects to the LinkSys, this screen will show (in grayed text) the actual assigned IP Address, subnet mask, and Router address obtained from the router. With the LinkSys (default setup), the IP Address will be at the lower end of the range 192.168.1.100 - 192.168.1.199, the subnet mask will be 255.255.255.0 and the router will be 192.168.1.1 Set the "allow computer to create networks" if you want. (This is for ad hoc Mac-to-Mac wireless networks without a router.) Set "Show Airport Status in menu bar" if you like. (This is convenient for checking status and opening Internet Connect.) Your Mac is ready Your Mac is now set up so it can connect to the Router either wirelessly or wired. You can verify that you have established a functioning connection with the LinkSys router by re-opening System Preference's Network pane. Once the Mac has communicated with the LinkSys, you will see that the IP Address assigned your Mac by the router will be filled in (A LinkSys will assign IP addresses in the range 192.168.1.100 — 192.168.1.200), as will the Subnet mask (255.255.255.0) and Router address (192.168.1.1): Note: An IP Address starting with 169.---.---.--- is not a valid DHCP-assigned address (it's called a self-assigned IP address, meaning the Mac made it up for itself). It means your Mac has not yet obtained an IP Address from the Router's DHCP Server.
 * 1) Select the Airport tab.
 * 2) Set the airport options to remember your password on the Keychain if you want. (This is a nice convenience, so you don't have to keep re-entering the LinkSys Hex string.)
 * 1) Click Apply Now. That should do it.
 * 2) Open Internet Connect application (Applications folder).
 * 3) Select the Airport pane from the top toolbar.
 * 4) Make sure the "Airport Power:" says On. (This is the status or your Mac's Airport card.) If not, click "Turn Airport On" button.
 * 5) Make sure the Network: pull-down shows the name of the router (the SSID name on the router is preset, usually with the router's brand name, e.g. "LinkSys").
 * 6) You should show a signal. (The LinkSys will always say "Status: Not available" at the bottom of the screen; an Apple Airport Base Station supplies additional info on the status of your internet connection that it would display here.)

Personal webspace
To setup personal webspace call the Helpdesk. Once setup you will be able to access your space using the following syntax in any browser: www.burlingtontelecom.net/~customeremailaddress/.html

Users can upload information via Internet Explorer: Simply, open up an IE browser. Type in ftp://www.burlingtontelecom.net Right click on the white space and select ‘login-as’ Enter username: customeremailaddress@burlingtontelecom.net Enter password: password used when ftp account was created; will soon by synced with email. Customer should see an html folder: this is where all the files should be dumped. Done.

Server hosting
We do not offer web hosting services.

Newsgroup server
We do not have a newsgroup server.
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Symptoms

 * I cannot connect to the Internet

When we are online with our wireless router and the phone rings, the computer goes offline. This did not happen before we switched to Burlington Telecom. Once we have been on the phone for a couple of minutes, the signal comes back, but we still can not connect. When we hang up, the computer connects. Some wireless routers share the same frequency, often the 2.4 ghz spectrum as cordless phones. If this is the case, change the channel your wireless access point broadcasts on.
 * Internet seems slow
 * Packet loss
 * Phone rings and computer can no longer connect to the Internet