BTV FAQ's

Setup & Configuration
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TV
Coax Configuration: 1. Ensure that a coaxial cable is secured from the "out" connection on the back of the set top box.

2.The opposite end of the coaxial cable should be secured to the "in" (this may be labeled antenna in) on the back of the TV.

Component video Configuration: 1. Ensure that the component video cable (provided by BT)is secured from the "audio visual out" connection on the back of the set top box.

2. The opposite end of the component video cable should be secured to one of the TV inputs.

S-video configuration: 1. Press menu button on the Myrio remote.

2. When the menu is displayed, scroll to settings and a sub menu will appear. 3. Select system settings. 4. The system will ask you to enter your pin. This is the same pin you use to purchase video on demand. By default it is 1234, unless you’ve changed it. If you do not know your pin and 1234 does not work call helpdesk at 540-0007. 5. When you enter your pin another menu will display. At the very bottom of that menu you will see something that says “optimize video output for.” Select “S-Video” and press select. Then move back up to “Exit” and press select. 6. When you do this a window will pop up indicating the need to reboot. Select yes. The set top will then reboot and the signal should now work on s-video.


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VCR
Coax configuration
 * Verify that a coaxial cable is connected from the output or "out" of the Amino stb to the input or "in" of the vcr.
 * Ensure that a coaxial cable is connected from the output of the vcr to the input of the TV.

Component video configuration

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DVD

 * Method 1
 * Connect a coaxial cable from the set top box to the TV.
 * Connect a Component Video cable from “Component Video Out” on back of DVD player to “Component Video In” on TV.


 * Method 2
 * Ensure that the component video cable (provided by BT)is secured from the "audio visual out" connection on the back of the set top box.
 * Connect an additional component video cable from the back of the DVD player, and attach the other end to one of the inputs on the back of the TV.


 * Method 3
 * Connect the component video cable (provided by BT) from the audio visual out" connection on the back of the set top box directly to the component "in" on the back of the DVD player.


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Operation/Usage
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Myrio Remote Control
1. Point the remote toward the Amino set top box (stb)and press, then.

2. Press the button and select the desired channel for viewing. Note: if the stb is not powered on already, you will need to press the power button after pressing the atom button.

How do I use my remote control?
Verify that the correct input is selected. The correct input can be selected either using the Myrio remote or the manufacturer’s remote for the TV.


 * Select input via the Myrio Remote:
 * 1) Press the [[image: myriotvbutton.jpg|Icons|25x25px|TV]] button, then press the [[image: myrioinputbutton.jpg|Icons|25x25px|Input]] button to cycle through the inputs.
 * 2) If the input button does not cycle the tv through the inputs, you can also try channeling through the inputs using the channel up/down buttons.


 * Select input via the manufacturer’s remote:
 * 1) Locate and press the TV/Video button or AV Input button.Note: It may be necessary to consult the TV manufacturer’s manual on how to change TV's inputs.

How to record using a vcr

 * 1) Power on the TV. And verify that the channel on the TV corresponds to the channel on the stb. Typically, this will be channel 4 or channel 3.Note: When the TV and set top box are synced you will be able to watch TV, channel surf etc.
 * 2) Verify that the vcr is on the identical channel as the stb and tv. In some cases, this can be toggled via a switch on the back of the vcr. If not, it may be accessible via a vcr soft menu or buttons on the face of the vcr. If not, consult the instruction manual for the vcr.
 * 3) Power on the vcr.
 * 4) Channel surf to the desired channel to record using the myrio remote. Note: the TV must remain on the desired channel to record while recording is in progress, regardless of whether or not the TV remains on. This means that you cannot watch a different channel while recording is in progress.
 * 5) Press record on your vcr to initiate recording.

Timed recordings
Note: The vcr must be programmed to record the channel of the set top box. Typically as noted already, this will be channel 4 or channel 3. Programming any other channel into the vcr, will not record the desired program; this will be evident when attempting to playback the recorded selection.

Recording multiple programs

 * 1) Proceed with steps 1-5 under [How to record using a vcr].
 * 2) Ensure that the total time to record is calibrated using the vcr soft menu.
 * 3) Press the Guide info button on the Myrio remote and select the desired program to record. Once selected choose “Reminders”, then “Save and Exit”.

Vcr Playback/How to see what you’ve recorded
Note: Playback will be on whatever channel the vcr outputs to, be it channel 4 or 3 or some other channel.

DVD

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How do I order movies?
To order movies you will need to have a pin number. Typically the default pin is "1234". This can also be the last four digits of the Burlington Telecom account. In either case, If you cannot locate your pin number, do not know what your pin number is, or cannot remember your pin number, please call the Helpdesk.
 * 1) Using the Myrio Remote, Press the atom button to ensure operation with the set top box. Then select the "Movies" button.
 * 2) Scroll to the desired selection and press Select.
 * 3) Enter your 4 digit pin.
 * 4) Enjoy your movie!

Parental Controls

 * 1) Using the Myrio Remote, Press the atom button to ensure operation with the set top box.
 * 2) Press the "Menu" button.
 * 3) Using the navigation buttons, scroll to the settings button, then to "Parental Controls".
 * 4) Select Yes/No to enable/disable parental controls then navigate, to "Save & Exit" when finished to apply any changes.

Snow on TV/no picture/blue screen
Snow on TV/no picture or Blue screen usually indicates that the connection between the set top box and the TV has been compromised in some way. This could be as a result of a power cable being unplugged from the set top box, or more likely, the TV itself may have been turned to a channel that the set top box does not use. In such cases, try the following:
 * 1) Ensure all cables are secured to the back of the set top box. Refer to the configuration that is most appropriate (link here).
 * 2) Using the Myrio remote, press the TV button, then channel up/down to channel 4 or channel 3.Note: The TV must be on either channel 4 or channel 3 for operation with the set top box. There may some circumstances where this may not be the case, but this is the exception not the rule. If you still do not have a picture proceed with steps 3&4:
 * 3) Press the input button on the Myrio remote. Continue pressing the input button until a picture displays on the TV. If there is still no picture proceed to the the next step.
 * 4) Using the manufacturer’s remote for your TV, channel up/down to channel 3 or 4. If this does not resolve in a picture, select the “TV/Video”, “Audio/Visual”, "Source", or some other button that serves to toggle the inputs for your TV.

You may need to consult your TV owner's manual for instructions on how to change through the inputs on your TV. If your TV still does not display a picture and you have diligently applied the aforementioned steps. Helpdesk may be able to offer more suggestions.

No guide or channel information
Unplug the power cable from the setup top box, wait a few seconds, and plug the cable back in. This forces the set top box to reload, which usually takes anywhere from 2-6 minutes.