Phone FAQ's

Setup & Configuration
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Voicemail

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Voicemail with Unified Messaging
Unified Messaging allows voicemail to be delivered to a users email address, thereby eliminating the need to check you phone for messages. The messages are attachments that can be played through any media player.
 * '''Unified Messaging

How do I subscribe to Unified messaging?
Please call Customer service at 802-540-0007, option 1 to add this to your account.

Setting-up Unified Messaging and Phone Central (Currently, PC users only) When you sign up for unified messaging with Customer Service, you will be sent an email that provides a link to our servers. This link will allow you to download and install the Phone Central Application. When you’ve connected through that link, you will be asked to click on another link which will download a file onto your computer called setup.msi

Once downloaded you will then launch the setup. msi file and install the Phone Central application. This application, which resides on your computer, will allow you to easily listen to your voicemail, save and delete messages, set and change notification settings, and change your password and your PIN.
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Operation & Usage
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Voicemail
From your home (subscribed) phone
 * Accessing your Voicemail system
 * 1) Dial *09
 * 2) If prompted, enter your PIN (default is 0000) and then #.

From a different phone (remotely):
 * 1) Dial (802) 540-0975
 * 2) Enter your 10-digit mailbox (802-XXX-XXXX), then #.
 * 3) Enter your PIN and then #.


 * Changing your PIN (Password)
 * 1) Access your voicemail.
 * 2) Press 9 to access the mailbox setup menu.
 * 3) Press 2 to change your password.
 * 4) Enter your new password and then press #.
 * 5) When prompted to verify the password, enter it again and then press #.
 * 6) Enter your new password by pressing numbers on the keypad, followed by the # key. Enter the password and # sign again to confirm. A prompt will inform you if you have successfully changed your password.


 * Record Your Greeting
 * 1) Access the voicemail system.
 * 2) Press 9 to access the mailbox setup menu.
 * 3) Press 1 for greeting options.
 * 4) Press 4 to record your greeting.
 * 5) Record your greeting and then press #.
 * 6) Press 2 to keep your greeting.


 * Retrieve Messages
 * 1) Access the voicemail system.
 * 2) Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new messages and x saved messages”.
 * 3) Press 1 to listen to new messages.
 * 4) Press 2 to listen to saved messages.
 * 5) Press 4 to record your greeting.
 * 6) Record your greeting and then press #.
 * 7) Press 2 to keep your greeting.

Note: When retrieving messages, you can also:
 * * Voice Mail package must be set to allow this capability.

Voicemail for Multiple mailboxes

 * Access your voice mailbox from the subscribed phone:
 * 1) Dial *09
 * 2) Enter your single digit sub-mailbox ID (1-9).
 * 3) If prompted, enter your PIN (default = 0000) and then #.


 * From a different phone (remotely):
 * 1) Dial 540-0975.
 * 2) Enter your 10-digit mailbox number (your home telephone number 802-XXX-XXXX).
 * 3) Enter your single digit sub-mailbox ID (1-9).
 * 4) Enter your PIN (default = 0000) and then #.


 * Record your sub-mailbox greeting:
 * 1) Access your voice mailbox.
 * 2) Press 9 for the mailbox setup menu.
 * 3) Press 1 for greeting options.
 * 4) Press 4 to record your greeting.
 * 5) Record your greeting and then press #.
 * 6) Press 2 to keep your greeting.


 * Change your sub-mailbox PIN (password)
 * 1) Access your voice mailbox
 * 2) Press 9 for the mailbox setup menu.
 * 3) Press 2 to change your password.
 * 4) Enter your new password and then press #.
 * 5) When prompted to verify the password, enter it again and then press #.


 * Retrieve messages from your sub-mailbox
 * 1) Access your voice mailbox.
 * 2) Your first new message may play immediately. If not, press 1 to listen to your messages.  You will hear the announcement “You have x new messages and x saved messages.”
 * 3) Press 1 to listen to new messages.
 * 4) Press 2 to listen to saved messages.

Note: When retrieving messages, you can also:
 * * Voice Mail package must be set to allow this capability.

Administrator Instructions

 * Record a Group Greeting from the subscribed phone:
 * 1) Dial 540-0975.
 * 2) Listen to the recording explaining that you must record a group greeting.
 * 3) Wait until the end of the recording, then press * to administer the group greeting.
 * 4) Enter your PIN (default = 0000) and then #.
 * 5) Press 4 to record your group greeting.
 * 6) Record your greeting. When finished recording, press #. For example, “You have reached the Doe residence.  To leave a message for John, press 1.  To leave a message for Jane, press 2.”
 * 7) Press 2 to keep your greeting.


 * Change an existing Group Greeting from the subscribed phone:
 * 1) Dial *09.
 * 2) Press * to administer the group greeting.
 * 3) Enter your PIN (default = 0000) and then #.
 * 4) Press 4 to record your group greeting.
 * 5) Record your greeting. When finished recording, press #.
 * 6) Press 2 to keep your greeting.
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Voicemail with Unified Messaging

 * Launching Phone Central
 * Windows
 * 1) Once, installed, Go to Start, All Programs, Phone Central and login.
 * 2) Enter the user ID: "802XXXXXXX" (10 digit phone number without spaces).
 * 3) Enter the default password: "0000".

Click on the Voice Mail tab and click on the Messages link. If you have messages you will see them displayed. Below the list of messages will be an audio player which will allow you to play and re-play, save, and delete your messages.
 * To listen to your voicemail


 * To set your daily notification
 * 1) Click on the notifications tab, and then in the window click on the Daily Notify Tab. You must enable the feature by turning it on, then select the time you wish to be called and the number to call. If you have new messages, you will be automatically called at the set time. When you answer the call, an automated voice will let you know how many messages you have, and then play them.
 * 2) Once finished, choose Save.

Click on the notifications tab, and then in the window click on the Daily Notify Tab. You must enable the feature by turning it on, then select the time you wish to be called and the number to call. If you have new messages, you will be automatically called at the set time. When you answer the call, an automated voice will let you know how many new messages and then play them. Once finished, choose Save.
 * To set your email notification

Certainly you can record and change your greeting for your voicemail box the traditional way by accessing the user controls through the telephone, but you can also add a sound file (.wav file) through Phone Central to use as your greeting. To add, click on Add and browse for the .wav file you wish to use. Once you have selected it, the file will appear in the window. Right click on the file and select it as your deafult greeting.
 * To add a customized greeting

This process is to change your password for accessing Phone Central, NOT for accessing your voicemail box via the telephone. Under the main Settings tab on the left click on the Change Password option and enter a new password. Once finished, choose Save.
 * Change password for Phone Central/managemyphone.com

This process is to change your PIN (Personal Identification Number) for accessing your voicemail box via the telephone, NOT for accessing the Phone Central application. If you change this using Phone Central make sure you remeber this next time you use your phone to access your voicemail. Under the main Voicemail tab on the left click on the Settings option and enter a new PIN. Once done, choose Save. Under this tab you can also choose whether or not you wish the calling number of the party to be played when retrieving messages by turning on/off the Announce Caller feature. Once done, choose Save. You can also choose to automatically enter your voicemail box without using your PIN by turning on/off the Auto Login feature. Once done, choose Save.
 * Change PIN codes


 * Receiving your voicemail via Email
 * 1) Check your email as you normally would.
 * 2) When you get a voicemail message, you will receive an email from your telephone delivered right to your inbox. The message will have an attachment.
 * 3) Open the attachment and your media player will play the message.
 * 4) If desired, save the attachment on you PC.
 * 5) Follow the links in the message to save or delete the message from the voicemail system.

Accessing your voicemail from the Internet
Installing Phone Central is not necessary to use and enjoy Burlington Telecom’s Unified Messaging features. Once your Unified Messaging has been provisioned you can, from any computer connected to the internet, access your voicemail, save and delete messages, set and change notification settings, and change your password. To utilize these features visit the Unified messaging web portal.


 * How to login to the voicemail webportal
 * 1) Open up a web browser and navigate to "www.managemyphone.com".
 * 2) Enter your User ID: "802XXXXXXX" (10 digit phone number without spaces)
 * 3) Enter your default password: "0000"

Note: This process is to change your password for accessing the Unified Messaging web portal, NOT for accessing your voicemail box via the telephone.
 * Change password for voicemail webportal
 * 1) login to the voicemail webportal.
 * 2) Click on the Edit box next to the User Identification box. Enter new password, confirm new password, and submit changes.


 * Listen to voicemail messages
 * 1) Under Select Service, click on the Voice Mail tab; if you have messages you will see them displayed.
 * 2) Click on one of the messages, and at the bottom of the messages will be audio controls: Play, Stop, Save, Delete.


 * Change settings
 * 1) Next to the Voicemail tab you will see a Settings tab, Click on the Settings tab and you will be able to change both some General Options and the Notification options.

You can change your Voice Mail PIN (Personal Identification Number) for accessing your voicemail box via the telephone. Note: If you change this using the web portal make sure you remember this next time you use your phone to access your voicemail. Once finished, choose Save. You can choose to automatically enter your voicemail box without using your PIN by turning on/off the Auto Login feature. Once done, choose Save.
 * General Options


 * Nofication Options
 * You can set your Voice Mail feature to call you at a number of your choice at the time of day of your choosing. You must enable the feature by turning it on, then select the time you wish to be called and the number to call. If you have new messages, you will be automatically called at the set time. When you answer the call, an automated voice will let you know how many messages and then play them. Once done, choose Save.


 * Have Voicemail sent to your email! You can set your Voice Mail feature to so that everytime a message is left in your box an email to you is sent with the message as an attachment. You just enable the feature by turning it on, then entering the email address you wish to use. Once done, choose Save.


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Symptoms
Note: If you were just installed within the last 30 days, and are experiencing this symptom, Please call the Helpdesk @ 540-0007 and they will determine the best course of action, which may result in a non-billable site visit.
 * No dialtone
 * 1) Unplug all of the phones at the premise.
 * 2) Acquire a known working non-cordless desk phone; plug that phone into every jack one at a time, and check for dial tone.
 * 3) If still no dial tone, take known working non-cordless desk phone outside to Burlington Telecom's Network Interface Device (NID). You will need to bring a regular flat head screwdriver.
 * 4) Use the screwdriver to open oustide cover of NID.
 * 5) Disconnect the telephone jack inside by squeezing the clip with your thumb and forefinger and gently pulling it out.
 * 6) Then, plug your known working non-cordless phone into the same jack on the NID. If the phone works, the problem is in your inside jacks and/or wiring; this means that any dispatch of a service tech will be chargeable at Burlington Telecom's standard rates of $30 for the first 15 minutes and $20/each half hour thereafter, unless you have wire maintenance.

This message can generate for a number of reasons.
 * Call cannot be completed as dialed
 * Dialing an invalid number (misdialed, or number does not exist)

This means that all outgoing calls, local or long distance are busy. This message can either be generated by Burlington Telecom or the carrier of the person you are calling.
 * All circuits are busy

Static on the line could be caused by a number of reasons:
 * Crackling/Static on the line
 * Handset
 * Phone set
 * wiring

Crosstalk is typically caused by wiring in your home.
 * Crosstalk on line
 * I cannot send/receive faxes

Voicemail

 * Max Length of message: 120sec.
 * Max Total VM box capacity: 20 min.
 * Max # msg: 100