BTV FAQ's

Setup & Configuration
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TV
Coax Configuration: 1. Ensure that a coaxial cable is secured from the "out" connection on the back of the set top box.

2.The opposite end of the coaxial cable should be secured to the "in" (this may be labeled antenna in) on the back of the TV.

Component video Configuration: 1. Ensure that the component video cable (provided by BT)is secured from the "audio visual out" connection on the back of the set top box.

2. The opposite end of the component video cable should be secured to one of the TV inputs.

S-video configuration: 1. Press menu button on the Myrio remote.

2. When the menu is displayed, scroll to settings and a sub menu will appear.

3. Select system settings.

4. The system will ask you to enter your pin. This is the same pin you use to purchase video on demand. By default it is 1234, unless you’ve changed it. If you do not know your pin and 1234 does not work call helpdesk at 540-0007.

5. When you enter your pin another menu will display. At the very bottom of that menu you will see something that says “optimize video output for.” Select “S-Video” and press select.Then move back up to “Exit” and press select.

6. When you do this a window will pop up indicating the need to reboot. Select yes. The set top will then reboot and the signal should now work on s-video.


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VCR
Coax configuration 1. Verify that a coaxial cable is connected from the output or "out" of the Amino stb to the input or "in" of the vcr.

2. Ensure that a coaxial cable is connected from the output of the vcr to the input of the TV.

Component video configuration

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DVD
1. Connect a coaxial cable from the set top box to the TV.
 * Method 1

2. Connect a Component Video cable from “Component Video Out” on back of DVD player to “Component Video In” on TV.

1. Ensure that the component video cable (provided by BT)is secured from the "audio visual out" connection on the back of the set top box.
 * Method 2

2. Connect an additional component video cable from the back of the DVD player, and attach the other end to one of the inputs on the back of the TV.

Connect the component video cable (provided by BT) from the audio visual out" connection on the back of the set top box directly to the component "in" on the back of the DVD player.
 * Method 3
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Operation/Usage
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Myrio Remote Control
1. Point the remote toward the Amino set top box (stb)and press, then.

2. Press the button and select the desired channel for viewing. Note: if the stb is not powered on already, you will need to press the power button after pressing the atom button.

Programming the Myrio remote to operate your TV
Note: If you run out of codes and have not been successful at getting your TV to respond try the following:
 * 1) Identify your TV make and location.
 * 2) Click on the following link [[image: myrioremote.pdf]]and locate the code(s) associated with your TV manufacturer.
 * 3) Turn on the TV manually.
 * 4) With the Myrio Remote control, press the “TV” device button.
 * 5) Press and hold the “Set-Up” button until the red LED light on remote blinks twice.
 * 6) Using the “Number Pad”, enter the first code on the list you wrote down. The LED light will blink once each time you enter a digit. If you have entered the code correctly the LED will blink twice after the last number.
 * 7) Aim the remote control at the TV and press “Power”. If the TV turned off you have been successful and can use the Myrio remote to operate your TV, such as “volume +/-” button to adjust the volume. If the TV did not turn off, return to step 4 and proceed using the next manufacturer's code.

Note: If you program your remote to control a TV in a specific location you will not be able to take that remote and operate some other TV in a different location without reprogramming it for that TV. Each set-top box and TV should have its own remote.
 * 1) Ensure the TV is still on.
 * 2) Press the “Set-Up” button and hold until you see the LED blink twice.
 * 3) Using the “Number Pad” enter 991. The LED will blink twice again.
 * 4) Using the “Number Pad” enter 1.
 * 5) Aim remote at TV and press the “Power” button and release. If the TV turns off press the “Set-Up” button and you are done.
 * 6) If the TV does not respond, press the “channel +” button and the remote will try the next code. Continue this process of pressing the “channel +” button until the TV turns off. When TV does turn off press “Set-Up”, and you are done.

How do I use my remote control?
Verify that the correct input is selected. The correct input can be selected either using the Myrio remote or the manufacturer’s remote for the TV.


 * Select input via the Myrio Remote:
 * 1) Press the [[image: myriotvbutton.jpg|Icons|25x25px|TV]] button, then press the [[image: myrioinputbutton.jpg|Icons|25x25px|Input]] button to cycle through the inputs.
 * 2) If the input button does not cycle the tv through the inputs, you can also try channeling through the inputs using the channel up/down buttons.


 * Select input via the manufacturer’s remote:
 * 1) Locate and press the TV/Video button or AV Input button.Note: It may be necessary to consult the TV manufacturer’s manual on how to change TV's inputs.

How to record using a vcr

 * 1) Power on the TV. And verify that the channel on the TV corresponds to the channel on the stb. Typically, this will be channel 4 or channel 3.Note: When the TV and set top box are synced you will be able to watch TV, channel surf etc.
 * 2) Verify that the vcr is on the identical channel as the stb and tv. In some cases, this can be toggled via a switch on the back of the vcr. If not, it may be accessible via a vcr soft menu or buttons on the face of the vcr. If not, consult the instruction manual for the vcr.
 * 3) Power on the vcr.
 * 4) Channel surf to the desired channel to record using the myrio remote. Note: the TV must remain on the desired channel to record while recording is in progress, regardless of whether or not the TV remains on. This means that you cannot watch a different channel while recording is in progress.
 * 5) Press record on your vcr to initiate recording.

Timed recordings
Note: The vcr must be programmed to record the channel of the set top box. Typically as noted already, this will be channel 4 or channel 3. Programming any other channel into the vcr, will not record the desired program; this will be evident when attempting to playback the recorded selection.

Recording multiple programs

 * 1) Proceed with steps 1-5 under [How to record using a vcr].
 * 2) Ensure that the total time to record is calibrated using the vcr soft menu.
 * 3) Press the Guide info button on the Myrio remote and select the desired program to record. Once selected choose “Reminders”, then “Save and Exit”.

Vcr Playback/How to see what you’ve recorded
Note: Playback will be on whatever channel the vcr outputs to, be it channel 4 or 3 or some other channel.

DVD

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How do I order movies?
To order movies you will need to have a pin number. Typically the default pin is "1234". This can also be the last four digits of the Burlington Telecom account. In either case, if you cannot locate your pin number, do not know what your pin number is, or cannot remember your pin number, please call the Helpdesk.
 * 1) Using the Myrio Remote, Press the atom button to ensure operation with the set top box. Then select the "Movies" button.
 * 2) Scroll to the desired selection and press Select.
 * 3) Enter your 4 digit pin.
 * 4) Enjoy your movie!

Parental Controls

 * 1) Using the Myrio Remote, Press the atom button to ensure operation with the set top box.
 * 2) Press the "Menu" button.
 * 3) Using the navigation buttons, scroll to the settings button, then to "Parental Controls".
 * 4) Select Yes/No to enable/disable parental controls then navigate, to "Save & Exit" when finished to apply any changes.

Select particular channels to view (Favorites)

 * 1) Using the Myrio Remote, Press the atom button to ensure operation with the set top box.
 * 2) Press the "Menu" button.
 * 3) Using the navigation buttons, scroll to the settings button, then to "Favorites".
 * 4) Press Select to access "Favorites".
 * 5) At this point you can create a new profile by selecting "New" button, and entering an arbitrary name.
 * 6) Next, you'll notice at the top of the screen just above the channel listings, the "Current" profile selected. This profile unless otherwise selected will be the profile that subsequent changes are reflected for your new favorites list.
 * 7) Next, scroll through the channel listing and select the channels that you would like to be available for your new profile. Once you have selected the desired channels, be sure to Press the "Save & Exit" button, to apply the changes.
 * 8) To view your new profile, and/or to toggle between profiles you can press the "Guide" button on the Myrio remote. You'll notice at the bottom of the guide, just below the channel listings, the current, active profile selected. To toggle the profile, simply press the "Guide" button. Repeat, until the profile desired is displayed.

Snow on TV/no picture/blue screen
Snow on TV/no picture or Blue screen usually indicates that the connection between the set top box and the TV has been compromised in some way. This could be as a result of a power cable being unplugged from the set top box, or more likely, the TV itself may have been turned to a channel that the set top box does not use. In such cases, try the following:
 * 1) Ensure all cables are secured to the back of the set top box. Refer to the configuration that is most appropriate (link here).
 * 2) Using the Myrio remote, press the TV button, then channel up/down to channel 4 or channel 3.Note: The TV must be on either channel 4 or channel 3 for operation with the set top box. There may some circumstances where this may not be the case, but this is the exception not the rule. If you still do not have a picture proceed with steps 3&4:
 * 3) Press the input button on the Myrio remote. Continue pressing the input button until a picture displays on the TV. If there is still no picture proceed to the the next step.
 * 4) Using the manufacturer’s remote for your TV, channel up/down to channel 3 or 4. If this does not resolve in a picture, select the “TV/Video”, “Audio/Visual”, "Source", or some other button that serves to toggle the inputs for your TV.

You may need to consult your TV owner's manual for instructions on how to cycle through the inputs on your TV. If your TV still does not display a picture and you have diligently applied the aforementioned steps. Helpdesk may be able to offer more suggestions.

Certain channels are cutoff from the TV screen
You may find that some channels do not display properly. In some instances this can be remedied by pressing the Menu button, settings, button, system settings, entering your pin. Then, toggling the aspect ratio to 4:3LB.

Tv picture is black and white
This symptom can be caused by competing signals between the s-video cable and the composite video cable. These cables come from the back of the set top box. Only one cable needs to be plugged in at any given time. Typical configurations have the composite cables, red, white and yellow cables plugged into the back of the tv from the set top box and the s-video cable left unplugged.