BT Users Wiki:About

About Burlington Telecom

The City of Burlington, like many other small cities and towns around the USA, has decided to ensure that all of Burlington’s citizens and business have the up-to-date telecommunication services they need by building a municipally owned 21st century fiber optic infrastructure.

By the end of 2008 this infrastructure will pass every home and business in the City and will be able to carry virtually unlimited amounts of traffic and services. As such, this network will be the "electronic public road" system of the future, capable of delivering all the services that are rapidly appearing and which will be basic to the lives and economy of communities in the coming decades.

Although we are a City Department, this network is privately financed and clean of any taxpayer contributions. To pay for the effort, Burlington Telecom will provide the three basic services itself: cable TV, telephone, and high-speed Internet. But anyone else will also be free to use the network to deliver these or other services. (This is similar to a City providing public roads while also providing basic bus service as well. Citizens and businesses can use the bus service or they can use the roads to provide their own transportation.)

We believe that the citizens of Burlington deserve to have such open and universal access to a telecommunications network with sufficient capacity and flexibility for the foreseeable future at a reasonable cost. We will strategically and efficiently roll out BT’s services to the community in a consistent, cost-effective manner with an emphasis on quality customer service. Here are our goals:


 * 1) to provide the highest quality telecommunication services available
 * 2) to provide superior customer service and technical assistance
 * 3) to provide a single, easy-to-read bill for all your services
 * 4) to be competitively priced if not cheaper than our competitors

By the time you are reading this we will have begun providing our services to residents in a well-defined area of the South End. Once we gain a foothold there, our plans to expand into all the other neighborhoods will begin. The South End will be followed immediately by an expansion into the New North End. More specific details about the New North End and other areas of the City will be forthcoming this summer.

Twice a month we send out a newsletter via e-mail. This is the best way to keep Burlington citizens up-to-date on our progress. To sign-up please enter and submit your e-mail in the form on the right hand side of this page.

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