Email FAQ's

Setup & Configuration
{| width="100%" cellpadding="0" cellspacing="0" style="border:1px solid #ffcc00; background:#E8F1FF; padding-left:0.5em; padding-right:0.5em; padding-top:0.3em; padding-bottom:0.1em;"


 * - valign="top"
 * style="border: 1px solid gray;padding-left:1em;padding-right:0.5em;background:#FAFAD2;padding-bottom:0.5em;" width="45%"|

Helpdesk and or Customer Service can create up to 7 email boxes with 100MB of storage capacity each, for your use. Email accounts may have already been created for you at your request, by Customer Service. If not, call Customer Service or the Helpdesk to create or obtain your email account information. Or, if you prefer, you can send your request to create your email accounts to "helpdesk at burlingtontelecom.com". Please include your preferred user names and passwords for each mailbox.

Client walk-throughs
Note: In order to use Burlington Telecom's Webmail interface you will first need to establish an email account with Customer Service or Helpdesk at 540-0007. Burlington Telecom offers up to seven email accounts. The following instructions detail the procedure for logging into the Burlington Telecom Webmail system. NOTE: To utilize the webmail interface you will need to disable any pop-up blockers in your web browser.
 * BT webmail

1. Open your web browser and navigate to http://webmail.burlingtontelecom.net. Enter your complete email address and password in the respective fields and click the Login button to continue.

2. A pop-up window will appear. You have completed all of the steps required to login to the Burlington Telecom webmail system.

1. Open Microsoft Outlook, select Tools, then E-mail Accounts. The email accounts window will appear. Select the Add a new e-mail account option and then click the Next button.
 * Outlook 2003

2. Under Server Type, select the POP3 option, and then click the Next button.

3. Under Internet E-mail Settings (POP3) complete the User Information section using your username and password followed by the Server Information and Logon Information sections using the information provided. 4. After configuring your email settings' click on the Finish button to complete the setup of your e-mail account. You have completed all of the steps required to setup Microsoft Outlook as your email client.

1. Open Microsoft Outlook Express, select Tools, then Accounts.
 * Outlook express

2. The Internet Accounts window will appear. Click on the Add button and select the "Mail" option.

3. The Internet Connection Wizard window will appear. Enter your name in the Display Name field and then click the Next button.

4. Enter your email address in the Email Address field and then click the Next button.

5. Under E-Mail Server Names, select POP3 from the drop down menu. Complete the Incoming and Outgoing mail server fields using the information displayed below and then click the Next button.

6. Under Internet Mail Logon, enter your complete email address in the Account Name field and then complete the Password field with your account password. Make sure the "Remember Password" box is checked and then click the Next button. Click "Next" when ready.

7. After configuring your email settings, click on the Finish button to complete setup of your e-mail account.

8. The Internet Accounts window will reappear and the mail tab will display your new Burlington Telecom email account. Click the Close button to exit the account setup wizard. You have completed all of the steps required to setup Microsoft Outlook Express as your email client.

1. Open Mozilla Thunderbird, click on the File menu and select new account.
 * Thunderbird

2. The New Account Setup window will appear. Select Email account then click the "Next" button to continue to the next screen.

3. The Identity window will appear. Enter your name in the "Your Name" field and then enter your email address in the "Email Address" field. Click on the "Next" button to continue to the next screen.

4. The Server Information window will appear. Select "POP3" as the incoming mail server and complete both the Incoming and Outgoing Server fields. Click on the "Next" button to continue to the next screen.

5. Enter your complete email address in the "Incoming User Name" field and then click the "Next" button to continue to the next screen.

6. Enter Burlington Telecom in the "Account Name" field and then click on the "Next" button to continue to the next screen.

7. After confirming that your email settings are correct click on the "Finish" button to complete setup of your e-mail account.

#Open Mac Mail, choose File, Add account.
 * Mac Mail

#Choose your account type (POP3). Enter an arbitrary name for the "Full name," and your Burlington Telecom email address. Click the continue button.

#Enter "mail.burlingtontelecom.net" for the "Incoming Mail Server". Enter a username and password for the Burlington Telecom account. Click Continue. Note: After clicking "Continue," Mac Mail will check the incoming mail server account settings automatically.

#Enter "mail.burlingtontelecom.net" for the "Outgoing Mail Server" and click Continue. Note: No other information is needed at this point. Mac Mail will now check the Outgoing Mail Server account settings automatically.

#Mac mail will display your newly created account information. Verify the account information' including syntax of the email address and incoming and outgoing mail server settings, and click Continue.


 * 1) Click Done, or select the Create Another Account button to setup another account.

Note: After clicking “Continue”, Mac Mail will check the incoming mail server account settings automatically.
 * 1) Open Mac Mail, choose File, Add account.
 * 2) Choose your account type (POP3). Enter an arbitrary name for the “Full name”, and your Burlington Telecom email address. Click the continue button.
 * 3) Enter “mail.burlingtontelecom.net for the “Incoming Mail Server”. Enter a username and password for the Burlington Telecom account. Click Continue.

Note: No other information is needed at this point. Mac Mail will now check the Outgoing Mail Server account settings automatically.
 * 1) Enter “mail.burlingtontelecom.net" for the “Outgoing Mail Server” and click “Continue”.


 * 1) Mac mail will display your newly created account information. Verify the account information, including syntax of the email address and incoming and outgoing mail server settings, and click “Continue.”


 * 1) Click Done, or select the “Create Another Account” button to setup another account.
 * }

Operation & Usage
{| width="100%" cellpadding="0" cellspacing="0" style="border:1px solid #191970; background:#E8F1FF; padding-left:0.5em; padding-right:0.5em; padding-top:0.3em; padding-bottom:0.1em;"
 * - valign="top"
 * style="border: 1px solid gray;padding-left:1em;padding-right:0.5em;background:#BOEO96;padding-bottom:0.5em;" width="45%"|

Webmail Interface
#Open your web browser and navigate to the | Email admin page. Enter your complete email address and password in the respective fields and click the Login button to continue. #After logging into the web interface' click on the Change Password link. #Complete the change password form and click Change Password button. #You will receive a confirmation that your password has been changed.You have completed all of the steps required to change the password for your email account.
 * Change your email password

Email servers do not use authentication
 * Email settings
 * How much email space do I get?
 * How do I forward my email to another address?
 * How do I remove forwarding?
 * What can I do to stop getting Spam?
 * What is spam?
 * What is UCE?
 * How did they get my email address?
 * How do I setup a filter or rule?
 * }